Payment and Refund Policy
Last updated: 28 September 2026
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all purchases of access to the Course A scene production resource focused on rhythm and timing. The resource covers stage cues, camera movement, lighting changes and smooth workflows for live shows and entertainment coverage. It is offered by scenepulsefy to customers in the United Kingdom through our commercial website. The policy governs digital access subscriptions, one-time purchases of course modules and related digital materials. It does not cover physical goods or services provided by third parties.
Prices, currencies, taxes and any additional charges
All prices are displayed in British pounds sterling. Value added tax at the prevailing UK rate is included where applicable. No additional charges apply for standard digital delivery. Any currency conversion fees incurred by your payment provider remain your responsibility. Promotional prices are clearly marked and valid only for the stated period.
Accepted payment methods, payment authorisation and payment security
We accept major credit and debit cards processed through secure third-party gateways. Payment is authorised at the time of order placement. All transactions use encryption and comply with UK data protection standards including the Data Protection Act 2018 and UK GDPR. We do not store full card details on our systems.
Order, booking or service confirmation and when a contract is formed
A contract is formed once we send an order confirmation email after successful payment authorisation. Access credentials are provided immediately upon confirmation for digital content. You must retain this confirmation for your records.
Cancellation rights and applicable cancellation periods
Under UK consumer law you have a 14-day cooling-off period from the date of purchase for most digital content. Cancellation within this period entitles you to a full refund provided you have not started downloading or accessing the material. Subscriptions may be cancelled at any time but refunds are limited to unused periods after the cooling-off window.
Refund eligibility, exclusions and non-refundable items or services
Refunds are available for unused access during the 14-day period or in cases of technical failure on our side. Content that has been accessed, downloaded or partially used is generally non-refundable. Promotional or discounted bundles may have specific exclusions detailed at purchase. Services such as live support sessions are non-refundable once booked and attended.
The step-by-step procedure and information required to request a refund
To request a refund contact us via the form on our Contacts page or email [email protected]. Provide your order number, date of purchase, reason for the request and confirmation that the content has not been accessed. We will acknowledge receipt within two working days.
Inspection, approval, rejection and notification of the refund decision
Our team reviews each request against the eligibility criteria. You will be notified of approval or rejection by email within ten working days. If rejected we explain the reasons and any options for appeal or partial credit.
Refund method, processing time and when funds should reach the customer
Approved refunds are issued to the original payment method. Processing takes up to fourteen days after approval with funds typically appearing on your statement within five to ten additional days depending on your provider. We do not issue refunds to alternative accounts or methods.
Special rules for digital content, subscriptions, services or promotional offers where relevant
Digital access begins immediately upon purchase so the cooling-off period ends once access is granted. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to the terms stated at the time of purchase and may not be combined with other refunds.
Failed payments, duplicate charges, chargebacks and suspected fraud
Failed payments must be resolved within seven days or access will be suspended. Duplicate charges are investigated and refunded if confirmed. Chargebacks are treated as cancellations and may result in account restrictions. Suspected fraud leads to immediate account suspension and reporting to relevant authorities in line with UK law.
Mandatory consumer rights in the target country that the policy cannot exclude
Nothing in this policy affects your statutory rights under UK consumer protection legislation including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. These rights cannot be excluded or limited by contract.
Contact route, policy changes and last-updated date
For questions about this policy use the contact form on our Contacts page or write to [email protected] or Waterloo Place, Watson Square, Stockport, SK1 3AZ, United Kingdom. We may update this policy periodically. The current version date is shown at the top of the page. Continued use of the service after changes constitutes acceptance of the updated terms.